CycleQuest Bike Rental Terms & Insurance
Key Rental Terms at a Glance
In short: you leave a security deposit worth half the bike’s commercial value before dispatch, ride with delivery arranged to any city in China through our partner shops, and receive your full deposit back after the return inspection.
Security Deposit & Refund Policy: A security deposit of exactly 50% of the bicycle’s commercial value is required prior to dispatch, and is taken in cash and held securely — our mobile terminals cannot pre-authorise international cards. Guests staying at one of our Boutique Partner hotels are exempt. Upon return of the equipment our team conducts a damage inspection, and the deposit is refunded in full immediately after a successful inspection.
Nationwide Delivery Flexibility: We can arrange bicycle delivery to any city within China. Logistics are managed in coordination with local partner bicycle shops to ensure the equipment is delivered directly to your hotel.
Rental Minimum (Out-of-City Deliveries): A minimum rental period of 5 consecutive days is required for all out-of-city deliveries, including Wuhan, Dali and any other non-base city.
Additional Logistics Fees: All logistics expenses for out-of-city deliveries are the responsibility of the client, including custom packaging and boxing fees, round-trip shipping and transit charges, and local bike shop dispatch and hotel delivery fees (varying by location).
High-Value Models: The Amflow PL Carbon e-bike must be reserved at least 14 days in advance and, because of its commercial value, is available on guided tours only.
Included Accident Insurance: Every rider is covered by a personal accident policy: RMB 500,000 for bike rentals, and RMB 1,000,000 for guided tour bookings. The policy is taken out by CycleQuest China as the policyholder, with you as the insured person. The Chinese insurer will not issue it to an international traveller without the photo page of the identity document you are travelling on — a passport, or a Hong Kong, Macau or mainland ID card — so we collect your identity details when you book, and the scan itself before you ride.
Rental Terms
Welcome to the final step before your adventure begins. Please read the three sections below, then complete the form to finalise your booking, prepare your bike, and activate your included 1,000,000 RMB personal accident insurance.
AArrival & Getting Started
- Transportation: To make your arrival easy, we’d be happy to arrange a car to pick you up from your hotel. For your return journey, you’ll just need to arrange a taxi back at your own convenience.
- Your gear: Your rental includes your e-bike, a charger, a raincoat, a helmet, and repair tools — all packed in two side bags. We also provide two extra rear bags and a phone holder.
- Ready to ride: Every bike carries a Magicshine 1,500-lumen front light and a flashing rear light. Our staff give you a full training session when you arrive at the shop, and you can charge your devices during lunch breaks along the way.
BOn the Road: Safety & Support
- Safety first: Please make sure you feel physically ready for your route and always follow local traffic laws. Helmets are mandatory for every rider. To keep everyone safe, avoid racing, riding the wrong way, or overloading the bikes.
- E-bike limits: Our e-bikes are capped at the 25 km/h factory assist limit, for your safety and to stay within Chinese regulations. Removing or tampering with that limiter voids both the rental agreement and your insurance cover.
- GPS support: All of our bikes carry GPS tracking. If you get lost or need mechanical help, we can locate you and come out to you.
- Capturing memories: We take photos and videos along the way to share with you, and we love featuring our riders on our website. This applies to special experience tours only.
CGuidelines & Policies
- Bike care: You’ll be riding premium equipment, so please treat it with care. We check it over together before you head out. If the bike is damaged through misuse, we bill it on an itemised invoice: parts at the manufacturer’s exact list price (Specialized, Trek and the like), plus a 200 RMB/hour labour fee. No mark-up is added.
- Timing your ride: Late returns incur a fee. If you finish early we aren’t able to refund the unused time, and you’ll need to cover the vehicle transport fee (via HuoLaLa) to bring the bike back to us.
- Cancellations: More than 3 days before your rental start date is a full refund. Cancelling 1 to 3 days before incurs a 30% fee, and cancelling within 24 hours of the start incurs a 50% fee. A no-show forfeits the full rental amount.
- Weather: We ride rain or shine, but if our guides judge the weather unsafe we will reschedule or give a full refund.
Sign Your Rental Terms
Fill in your details for the insurance mandate and sign at the bottom. If anything here is unclear, message us on WhatsApp before signing.
This is the last step, not the first
Signing here is how we issue your travel accident policy once a rental is agreed — it asks for your passport number and a signature. If you haven’t had a quote from us yet, start with the rental request form instead; we’ll send you back here when it’s time to sign.
Questions About Terms or Insurance?
Our team is happy to send you the full terms and insurance details in advance. Contact us by email at hou@cyclequestchina.com or by phone at +86 18310259331, or submit a bike rental request form and we will get back to you with everything you need.
Our Rental Locations
These terms apply to rentals from all CycleQuest China hubs: